1. Order Processing

All orders are processed within 2-4 business days.
Orders are processed until 10 PM (EU, Lithuanian time):
Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been processed. 

We currently ship to the United States, United Kingdom, and Lithuania.  
For other countries, please contact us prior to placing your order.

Orders are fulfilled by our logistics partner to ensure fast and reliable delivery. Depending on your location, shipments may be processed from international warehouses.

International customers are not responsible for any customs duties or import taxes that may apply.  These charges are  included in the product or shipping prices.

United States Shipping

Economy: 5 to 8 business days • Orders $50.00 and up Free Shipping

Economy: 5 to 8 business days • Orders $0.00–$49.99 Shipping: $4.90

Standard: 3 to 4 business days • Orders 0 lb–11 lb Shipping: $6.90

Standard: 3 to 4 business days • Orders 11,01 lb–70 lb

Shipping $9.90

United Kingdom

For orders from the United Kingdom, we charge shipping costs of $4.90 for orders under $50. Orders over $50 are shipped free of charge. 

Standard International: 6 to 12 business days • Orders $50.00 and up Free Shipping

Standard International 6 to 12 business days • Orders $0.00–$49.99 Shipping: $4.90

Lithuania

For orders from Lithuania, we charge shipping costs of USD 9.90 for orders under USD 50. Orders over USD 50 are shipped free of charge.

Standard International: 6 to 12 business days • Orders $0.00–$49.99 Shipping: $9.90

Standard International: 6 to 12 business days • Orders €50.00 EUR and up Free Shipping

3. Shipping Fees and Free Shipping

Shipping fees are determined based on the destination, weight, and dimensions of your package.

Free shipping promotions may be offered on orders over a certain amount. Details of any promotions will be provided during checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Use the tracking number to monitor the status of your delivery via the carrier’s website.

5. Address Accuracy

Please ensure that your shipping address is correct at the time of purchase.

We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service at support@furbuddies24.store within 7 days of the expected delivery date.

We may require additional details or proof (e.g., photographs of damage) and will work with the carrier to resolve the issue.

7. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will become effective immediately upon posting.

8. Customer Support

If you have any questions or need further assistance regarding our shipping policy, please contact us at support@furbuddies24.store.

Thank you for shopping with furbuddies24.store. We are committed to delivering your order safely and efficiently!